F A Q
General Questions
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Yes we do!
For small hire, you are welcome to collect and transport items to any location - however please note you must make sure you have adequate, covered transportation and items are tied down to avoid any damage.If you require delivery and collection, we travel to Blenheim, Queenstown, Wanaka, Dunedin and the wider South Island.
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Our showroom space is open by consultation only.
If you are wanting to pop in to have a look at items and chat about your upcoming event please make sure you book a consultation with us on our website. We are often preparing for events, or are off-site.
This means we can make sure that you have one of our experienced team available to you to walk you through products, make suggestions and give their expertise. -
If you have questions about our hire products only and have a fair idea on what you’re wanting then you are unlikely to need a consultation.
If you have questions regarding styling at your venue and wanting some minor recommendations – we are happy to offer some suggestions. It’s worth noting that this can at times lead into asking for styling expertise which is an additional service, and we will recommend booking in a consultation.
We recommend if you’re planning a wedding, or still unsure about whether you need a consultation to book one in. It gives much clarity being able to walk through all aspects of their day and assist with all the decision making. -
Our consultations are with one of our styling team, and you are paying for their time and expertise to assist with your event planning.
Our hire pricing of products does not include additional professional services, and consultations are perfect for those who need some assistance and guidance planning their event or wedding. In our consultations we walk through the logistics and styling of your event, and assist in choosing the most suitable products and working out appropriate quantities for these.
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No, we look after everything in-house.
It is important to us to maintain a high-level of service and cohesiveness from styling to florals and signage.
Hiring Process
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Our pricing is based on items being used for 1 day only.
The hire period allows for up to 3 days to allow for pickup the day before your event, and return the day after. This is not to be confused with the use of the products. Our hire pricing is based on using a product for one day. If you are wanting to use items multiple days, additional days are charged at 50% of the total hire cost. -
Yes, there is a hire minimum of $200 incl GST, excluding any service costs such as delivery and collection.
For any bookings $330 incl GST or less, the full amount is due to confirm.
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Full payment is required for replacement, maintenance, or cleaning where items are returned to us broken, damaged, soiled or require cleaning to bring these back to a standard of quality to re-hire. When hiring from us, you agree to these terms and this is legally binding (all stipulated in our terms and conditions).
It is the clients responsibility for payment of any excess and fees where items can be claimed through insurance e.g. due to theft, burglary, fire, weather events etc. -
Please email us with your updated quantities and we will amend this for you. We do require these 40 days or more before the start date of your booking. After this time we can amend, however the total amount for those numbers is due.
If your RSVP numbers have significantly reduced (more than 10% e.g. from 100 to 60), the amount after the 10% is considered a cancellation as per our terms and conditions. -
Yes, all items are required to be returned as they went out to you with the exception of linens, which we launder ourselves, and this is included in the hire price.
Where items are returned dirty or not up to a clean standard these will be cleaned by our team and this will be charged to you. -
We recommend booking in products and services no later than 6 months out for weddings.
If you are wanting small items only, then booking 3-4 months out is typically sufficient.
All of our products and services are a first-in, first-served basis, so to avoid disappointment please book in as soon as you have a good understanding of what you require.
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All pricing is per singular item (e.g. 1).
Pricing is for hire use only and no additional services are included.Unless stated otherwise, pricing is inclusive of GST.
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The easiest way is to ‘favourite’ items you’re wanting in our hire collection. You can then submit your wishlist to us, along with any other service requests or questions and we will check availability and send through a quote.
Your quote does not reserve any items for you, it is not until you pay a booking fee that you have confirmed your hire with us, and items are reserved for you.
Need extra help? View the video walk through below.
Delivery and Collection
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Your delivery and collection cost includes all costs we incur – from the time it takes our team to load, pack and unload on-site, driving to and from your location, fuel and on-road charges aswell as all of our baseline costs. These baseline costs include use of our vehicles, maintenance and insurance costs.
If you have a large order, or items which require multiple team members on deliveries and collection, this is also taken into account. As is early morning or late night deliveries and collections or on weekends which is our peak window.
We have a minimum delivery and collection charge, and this cost covers our basic minimum costs. -
Small orders are available for collection from our warehouse – this includes tableware, linens, backdrops, arches and other small décor items. Transportation of our items must be in a secured covered vehicle or trailer.
All of our furniture requires delivery and collection by our team. We offer premium furniture that has been carefully selected, custom-made and is expensive to maintain and replace. Our team know how best to care and transport our pieces, assuring that they remain in tip-top condition. -
For client pick-up orders that aren’t returned on time, additional charges that apply.
If you aren’t sure you will make the return window, please get in touch with us ASAP. -
As per our Terms and Conditions, all items you have booked are non-refundable.
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Our warehouse is not open in the weekends.
All “Will-Call” orders must be collected and returned to us during our opening hours. We do offer delivery and collection by our team over the weekends, this may be a good alternative. Ask us about our pricing for this.
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We are closed on all public holidays so automatically this is the next working day. For example if the holiday was on Friday and you needed to pick it up on Friday, you would automatically be able to pick it up on Thursday.
If the return was on Monday, but this is a public holiday the return day will be Tuesday.
There are no additional hire period costs for this. -
Yes absolutely! Our delivery and collection cost is purely based on us delivering and then picking up your items. We don’t add in placement or setup costs to this, so you can keep pricing down and you can decide whether you want us to assist with this or not.
If you would like us to place furniture, or setup any items on delivery and pack them all down afterwards we would love to help with this! Just ask, and we can advise the cost.
Quotes and Payment
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We require a 30% non-refundable booking fee to confirm all products and services.
For any bookings $330 incl GST or less, the full amount is due to confirm.
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The balance of your booking is due no later than 30 days prior to your booking start date.
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The booking fee paid is non-refundable and non-transferable should you change your mind, or have a change of circumstance. The booking fee applies to all products and services on your booking, and should any of these be cancelled this is not refundable.
If you are cancelling products or services from your booking that is in 40 days or less, the full payment is required as per the Terms and Conditions agreed to when making your booking.
Please check your booking, and read through the Terms and Conditions. If you have further questions, please get in touch.
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If you cancel your booking in its entirety, no refund applies for any booking fees paid for products and services.
Where a booking is cancelled with 40 days or less out from the event, full payment is required.
Booking fees are non-transferable meaning they can not be transferred to another booking or held as a credit. -
With every booking there is work undertaken and completed prior to any booking commencing. There is also a cost of lost opportunity for all product and services.
When cancelling products and services, these have been on a booking and reserved meaning they have been unable to be booked in by anyone else. This is considered as a cost as it is a loss of opportunity.
With every booking, work has been completed by our team. This typically includes administration and planning tasks - time taken replying to emails, answering questions, entering and updating details into our booking system, adding bookings and logistics into our systems aswell as communicating with other team members on particular details relating to bookings.
Terms
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Will call bookings are where you (the client) is picking up and returning your booking from our warehouse.
You are welcome to do this for all small hire bookings. Furniture is strictly only delivered and collected by our team. -
We deliver and then come back to collect from you/your venue.
All items are delivered to site for you to assemble or setup, and need to be packed down and cleaned ready for collection by our team.
Our delivery and collection includes:
Loading and securing all items for transit at our warehouse
Travel which includes time, mileage, fuel and vehicle costs
Unloading at your venue
Travel back to our warehouse
Doing it all again on collection
It doesn’t include:
Packdown of any items
Cleaning of items
We can include pack-down and cleaning, if this is something you’d like to add in please let us know.
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Our team will set-up before your event and pack-down after your event. We literally do all the heavy lifting for you!
For a full quote, please let us know all details and timings with your booking.