Frequently Asked Questions
How long is the hire period?
A total of 4 days (e.g. collection Friday and return Monday). You only pay for the one day you use the item(s). If you require items for longer let us know when you would like to collect and return and we can adjust your quote for you. There are no discounts for shorter hire periods.
How far in advance should I book items?
We generally receive bookings 3-6 months in advance and some customer’s book 12 months in advance. For some of our products such as the lawn games, cutlery and lighting we can book out at least 6 months prior so it is important to lock these in as soon as possible.
How do I secure a booking?
Hire & Service Bookings
For all bookings, 50% or $50 non-refundable deposit is required (whatever is greater), to secure your booking and this is required within 7 days of the booking invoice. If no deposit has been made your booking is cancelled and you will receive a notification of this. Paying a deposit secures all those particular items and quantities for you.
There are no refunds for any cancellations or where quantities are significantly reduced. If any cancellations are made or quatities are significantly reduced within 40 days of the hire booking commencing, full payment is required.
Where items need to be bought in for you or these are listed as "Subject to Availability" on our website, full payment is required to secure these items and this is non-refundable should you want to cancel them.
What happens if I need to cancel my booking, cancel items or amend quantities?
All booking deposits paid are non-refundable to cancellation, change-of-mind or a change of date.
By paying a deposit this means you have entered into a contract with and agreed to hire particular products for the requested date, and we have agreed to not make those items available to any other clients.
Any cancellations or amendments that are made less than 40 days from the start of your booking start date are required to be paid in full.
Can we return on Sunday/afterhours?
No sorry. We love what we do, but we also love spending time with our families just as much - we don't offer an afterhours service. All pick-ups and returns must be done within our working hours. Note any returns that fall on a day we are closed (Sundays and public holidays), are automatically due back the next working day.
Do you offer discounts?
We are unable to offer discounts, we consider our prices to be competitive and reasonably priced.
Can I make amendments after I have secured my booking?
Yes, you can add items as you like. Where you cancel items or amend quantities please see our cancellation/amendments policy in our Terms and Conditions or answered above.
Do you require a bond?
We require your credit card details in lieu of a bond. In the event items are not returned, returned damaged, require replacement or cleaning, we will make contact with you before charging your credit card.
Are you able to deliver and collect items within Christchurch?
Yes we can provide this, subject to availability. We charge $2 p/km return from our showroom (e.g. from our Cranford street showroom to your address, and back again).
Are you able to courier items to me?
Yes we do, although this is only for a limited range of products - namely cutlery, and some linen. We courier items to you prior to the date your require them, and they must be couriered by overnight service the next working day after your event and a tracking number provided to us. Where the hire period is greater than 4 days, there is also an additional cost on a per-day basis. Any hire orders which come back to us later than the date agreed incur a full extra hire charge.
What if I damage goods and what is considered damage?
All hired items are applicable under our Terms and Conditions and are the responsibility of the person who has booked them (no other third party). If items are damaged and can be fixed, the total cost of this is required. If damage is irreversible which mean the items would not be acceptable for hire, the replacement cost is required. All items remain the property of The Little Hire Company.
How are items supposed to be returned to you?
Your hire order should come back to us just as it went out - all items clean, dry with all packaging supplied (with the exception of linen, which is laundered). This means lighting is coiled up, items clean and in their boxes, no rubbish etc.
If items are returned dirty or if further cleaning is required a fee is charged. Please check our Terms and Conditions for particular items.
All returns are due back by 2pm to allow for processing.
Do you set-up all hired items?
Yes, this is a popular service and is additional to our hire service. Please get in touch for a quote.
I’m overseas but want to make a booking, is that possible?
Absolutely! Let us know what you require and we can set up a booking for you and you can easily make payment.
I’m unsure on exact numbers of items I need, what do I do?
This is very common. We suggest booking in estimated numbers for guests/tables and this can be amended up to one week before the booking. We do suggest initially booking more as opposed to less to make sure enough has been reserved for you.
I’m after something you don’t have, can you help?
We hope so! If you want something we don’t appear to stock, let us know and we can do our best to source this for you. Our business has been completely built around this concept and we will do the utmost to help.
What if I collect my order and something is incorrect or damaged?
All of our orders are checked twice before being released, so please be assured we take great care in our products. It is your responsibility to inspect all items on-site before taking them away. If there are any issues you discover after this time, please contact us in the first instance so we assist. Any problems that are only bought to our attention on returning them to us are considered to have occurred in your possession and will require repair or replacement costs. For more information on this, please see our full Terms and Conditions of Hire.